Cancellation Policy

Right of Withdrawal for Consumers

(Consumer is any natural person who concludes a legal transaction for purposes that can not be attributed to either their commercial or their independent professional activity.)

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The period of revocation is fourteen days from the day on which you or a third party named by you, other than the carrier, have taken possession of the goods, provided that you have one or more goods under a single standard Ordered and delivered in a uniform manner;
- where you or a third party named by you, other than the carrier, has or has taken possession of the last goods, provided that you have more than one product within the scope of have ordered a single order and these are delivered separately;

In order to exercise your right of withdrawal, you must contact us (ELLA Juwelen GmbH, Feldgasse 28-30, 2201 Gerasdorf,Austria, email address: , fax: +43 1 2706519-89) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory.

To maintain the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. >
Consequences of Withdrawal

If you withdraw from this contract, we will have all payments we have received from you, including delivery charges (excluding the additional costs arising from them). you have chosen a different type of delivery than the best standard delivery offered by us), immediately and no later than fourteen days from the date on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no event will you be charged for any such repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiration of the period of fourteen days.

You have to bear the cost of returning the goods.

You must pay for any loss of value Goods are only payable if this loss of value is due to a handling that is not necessary for the examination of the nature, properties and functionality of the goods.

Exclusion / Extinction Reasons

The right of withdrawal does not exist in the case of contracts
- for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; - for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed at the conclusion of the contract, but which can be delivered 30 days after conclusion of the contract and their current value of fluctuations depends on the market, on which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely with contracts
- for the supply of goods, if these are inseparable after delivery due to their nature
- for the delivery of sound or video recordings or computer software in a sealed form Pack if the seal has been removed after delivery.

________________________________________________________________________________ Sample Withdrawal Form

(If you wish to cancel the contract, please complete this form and send it back.)

- To ELLA Juwelen GmbH, Feldgasse 28-30, 2201 Gerasdorf, e-mail address: , Fax: +43 1 2706519-89:

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) /

providing the following service (*) - Ordered on (*) / received on (*)

- Name of the consumer (s)
- Address of the consumer (s)
- Signature of / the consumer (s) (only when notified on paper) - Date

(*) Delete as appropriate.