Contact us

You are welcome to send us your request via the contact form. We will answer as soon as possible.

Our e-mail address

support@ella-juwelen.com

Our Hotline

+43 1 27065 19 Mo - Fr 09:00 - 16:30

FAQ

After receiving your return, processing and refunding takes place within a few working days. If you wish no exchange, the refund will automatically be made to the payment which you have used for the order
If there is no update in the shipment tracking for 5 days, please contact us so that we can contact the service provider and determine the whereabouts of the package.
We are sending all over the world. The highest price for shipping is 24 EUR and over 200 EUR it's free.
The delivery time is listed in the products. Depending on the duration of customs clearance, shipping to other countries must be expected to take 3-4 business days, if not EU.